Frequently Asked Questions

How can I request a license?

You can request a license directly via our Contact page. We only accept professional email addresses (no Gmail, Protonmail, etc.) to ensure traceability and proper verification.

Will updates also be free?

All updates — including security patches, feature improvements, and major version upgrades — are provided free of charge for the entire duration of your license.

Can I use CrimsonTools on multiple devices?

Each license is strictly limited to one machine ID. Using the tools on multiple devices is not allowed.

What is the typical response time for support?

We aim to respond to technical and licensing inquiries within 24 hours (business days). For urgent security incidents, priority channels are available to licensed clients.

How do I update my tools?

When an update is released, it can be securely downloaded directly through the graphical user interface.

What happens if my license expires?

After expiration, the tools will stop working until a renewal is processed. You will receive notifications ahead of time to avoid interruptions.